Refund & Cancellation Policy
We believe in transparent, developer-friendly billing. You have complete control to cancel any microservice subscription at any time with 1-click from the dashboard. For new plans, our 5-Day Fair Usage Refund Policy ensures you can evaluate our APIs with zero financial risk.
5-Day Policy & Automated Usage Tiers
Server-Enforced Quota Auditing · 100% Mathematical Fairness
Refund requests submitted within 5 calendar days (120 hours) of initial purchase or renewal are classified automatically based on the verified API quota consumed from the database:
Lightly tested plans with 10% or less monthly quota consumed qualify for an immediate, full 100% refund without friction.
Moderate usage tickets are forwarded to administrative review. Our team reviews latency telemetry and feedback to evaluate eligibility.
Subscriptions where more than 50% of the compute allowance has been utilized are not eligible for a refund.
1. Policy Overview & Commercial Principles
CyliumOS provides instant-access software-as-a-service APIs and computational cloud infrastructure. Because compute capacity is dynamically allocated on high-performance GPUs and edge workers, our refund policy balances consumer satisfaction with server resource protection.
Every service (e.g. NSFW Detection, RAG AI Chatbot, Visibility & Quality Detection) operates as an independent subscription. Cancelling or refunding one service has zero adverse impact on your other active services or universal API keys.
2. Subscription Cancellation Workflow
You may cancel any active service subscription at any time without penalty or cancellation fees:
How to Cancel in 1-Click:
- Sign in to your account and go to the Dashboard.
- Under My Subscriptions, locate the service you wish to cancel.
- Click "Cancel Subscription" and confirm the prompt.
- Continued Access: When you cancel a subscription without requesting a refund, you retain full access to that service's quota until the end of your prepaid billing period.
- No Unexpected Renewals: Cancellation immediately halts all future recurring billing through Razorpay.
3. 5-Day Refund Window & Usage Rules
To qualify for a refund, all of the following rules must be met:
- 120-Hour Strict Window: The refund request must be lodged within 5 calendar days (120 hours) from the transaction timestamp. Requests made after 120 hours are not eligible for a refund.
- Server-Side Verification: Usage metrics are calculated across all your API keys directly from our database. Client parameters are never trusted.
- Immediate Quota Revocation: Once a refund is approved or processed, access to that service is revoked to prevent post-refund resource exploitation.
4. Step-by-Step Refund Request Guide
Our refund process is built directly into your developer dashboard:
Open Dashboard
Navigate to the Subscriptions tab in your account.
Click Refund
Select "Request Refund" on eligible services.
Provide Reason
Submit optional feedback to help us improve.
Track Ticket
Watch real-time status updates in your dashboard.
5. Processing & Banking Timelines
Once a refund ticket transitions to Approved / Completed:
- Razorpay Settlement: The refund is dispatched immediately to Razorpay's banking API with an idempotent transaction hash.
- Bank Posting: Funds return directly to your original payment instrument (Credit/Debit Card, UPI VPA, Netbanking, or Wallet) within 3 to 7 business days depending on your issuing bank.
- Invoice Status Update: Your official GST tax invoice is automatically updated to reflect the "Refunded" status for accounting compliance.
6. Non-Refundable Situations
Refunds are not granted in the following scenarios:
- Requests submitted after the 5-day (120-hour) eligibility window has elapsed.
- Accounts that have consumed more than 50% of the included monthly request quota.
- Accounts suspended or terminated due to violations of our Acceptable Use Policy (e.g. CSAM, DDoS attacks, key scraping).
- Previous billing periods or historic invoices from prior months.
- Custom Enterprise contracts with bespoke SLAs and dedicated GPU infrastructure (governed by separate master service agreements).
7. Chargebacks & Fair Dispute Protocol
We encourage developers to contact our dedicated billing desk at [email protected] before initiating bank chargebacks. Filing an unauthorized chargeback for an account that has consumed high API throughput may result in temporary account suspension pending fraud review.
8. Billing Support & Escalation
Have questions about an invoice, payment status, or refund calculation? Our billing operations team responds within 24 business hours:
CyliumOS Billing & Finance Desk
Email: [email protected]
General Inquiries: [email protected]
Hours: Monday – Friday, 9:00 AM – 6:00 PM IST